{"id":25119,"date":"2024-07-23T06:11:12","date_gmt":"2024-07-23T04:11:12","guid":{"rendered":"https:\/\/dl-demo-shop.synapseteam.agency\/contact-us\/"},"modified":"2026-06-18T13:46:26","modified_gmt":"2026-06-18T11:46:26","slug":"contactez-nous","status":"publish","type":"page","link":"https:\/\/dl-demo-shop.synapseteam.agency\/fr\/contactez-nous\/","title":{"rendered":"Contactez-nous"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"25119\" class=\"elementor elementor-25119 elementor-16\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8dc9bd e-flex e-con-boxed e-con e-parent\" data-id=\"c8dc9bd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-aa46335 e-con-full e-flex e-con e-child\" data-id=\"aa46335\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\r\n\t\t<div class=\"elementor-element elementor-element-37e7709 e-con-full e-flex e-con e-child\" data-id=\"37e7709\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a89d219 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"a89d219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"17\" height=\"94\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2024\/07\/shop50-slide-dots-block.png\" class=\"attachment-full size-full wp-image-7361\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55b944a elementor-widget elementor-widget-porto_info_box\" data-id=\"55b944a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-sicon-box style_1 default-icon\"><div class=\"porto-sicon-default\"><div class=\"porto-just-icon-wrapper porto-sicon-img  porto-icon-d751713988987e9331980363e24189ce\" style=\"\"><img decoding=\"async\" class=\"img-icon\" alt=\"\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2024\/07\/shop50-question-icon.png\" width=\"61\" height=\"61\" \/><\/div><\/div><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\" style=\"\">Besoin d\u2019aide ?<\/h3><p >Nous sommes l\u00e0 pour vous aider avec toutes vos questions.<\/p><\/div> <!-- header --><\/div><!-- porto-sicon-box -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe5d79 elementor-widget elementor-widget-porto_contact_form\" data-id=\"ebe5d79\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_contact_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f26394-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"26394\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/25119#wpcf7-f26394-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"26394\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f26394-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p style=\"margin-bottom: 21px;\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"contact-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre nom *\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span><\/p>\n<p style=\"margin-bottom: 21px;\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"contact-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre e-mail *\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/p>\n<p style=\"margin-bottom: 21px;\"><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"8\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-control\" id=\"contact-message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Votre message *\" name=\"your-message\"><\/textarea><\/span><\/p>\n<p style=\"margin-bottom: 13px;\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-primary\" type=\"submit\" value=\"Envoyer\" \/><\/p>\n<span id=\"wpcf7-6ae63287e5804-wrapper\" class=\"wpcf7-form-control-wrap cf7apps-honeypot-wrap honeypot-189-wrap\" data-cf7apps-honeypot=\"honeypot-189\" style=\"position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;\"><input type=\"hidden\" name=\"honeypot-189-random-hash\" value=\"20261031\"><input type=\"hidden\" name=\"honeypot-189-time-token\" value=\"MTc5MzQ3MTExMQ==.56c5b215f21bbc0345560d57fd9396ff64c0445d3f0ae5b5023a4f8ca70ff547\"><label\n\t\t    for=\"wpcf7-6ae63287e5804-field\"\n\t\t    class=\"hp-message\"\n        >Veuillez laisser ce champ vide.<\/label><input\n\t    id=\"wpcf7-6ae63287e5804-field\"\n\t    \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"dtn6pzdbiqki\"\n\t    value=\"\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n\t    data-cf7apps-tabindex=\"1000\"\n    \/><\/span><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"92\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7642331 e-con-full e-flex e-con e-child\" data-id=\"7642331\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-46af399 e-con-full e-flex e-con e-child\" data-id=\"46af399\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div class=\"elementor-element elementor-element-f865bb8 e-con-full e-flex e-con e-child\" data-id=\"f865bb8\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-9bc7006 elementor-widget elementor-widget-heading\" data-id=\"9bc7006\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Du lundi au vendredi \u2013 de 9h00 \u00e0 21h00<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0fcd5a elementor-widget elementor-widget-porto_button\" data-id=\"b0fcd5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"btn btn-md btn-primary\" href=\"https:\/\/dl-demo-shop.synapseteam.agency\/fr\/faq\/\"><span >Questions Fr\u00e9quemment Pos\u00e9es<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33a9c33 elementor-widget elementor-widget-heading\" data-id=\"33a9c33\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nous appr\u00e9cions vos retours, questions et commentaires ici chez Digital License.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8ded6a store-location elementor-widget elementor-widget-text-editor\" data-id=\"e8ded6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si vous avez besoin d\u2019assistance ou avez des questions, n\u2019h\u00e9sitez pas \u00e0 nous contacter. Notre \u00e9quipe d\u00e9vou\u00e9e est pr\u00eate \u00e0 vous aider et \u00e0 vous fournir le soutien dont vous avez besoin.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11fe4aa elementor-widget elementor-widget-heading\" data-id=\"11fe4aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h5 class=\"elementor-heading-title elementor-size-default\">Vous pouvez nous contacter via les canaux suivants :<\/h5>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7cc3628 elementor-widget elementor-widget-heading\" data-id=\"7cc3628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Email:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0c722a9 store-location elementor-widget elementor-widget-text-editor\" data-id=\"0c722a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour les demandes g\u00e9n\u00e9rales ou le support client, veuillez nous envoyer un e-mail \u00e0 :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5da367 elementor-widget elementor-widget-porto_button\" data-id=\"c5da367\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"porto_button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a class=\"btn btn-md btn-primary\" href=\"mailto:development+43927@synapseteam.com\"><span >development+43927@synapseteam.com<\/span><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a191b93 store-location elementor-widget elementor-widget-text-editor\" data-id=\"a191b93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous nous effor\u00e7ons de r\u00e9pondre \u00e0 toutes les demandes dans un d\u00e9lai de 24 \u00e0 48 heures.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec7a76 elementor-widget elementor-widget-heading\" data-id=\"6ec7a76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Live Chat:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-033bb9f store-location elementor-widget elementor-widget-text-editor\" data-id=\"033bb9f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour une assistance imm\u00e9diate, vous pouvez utiliser la fonction de chat en direct sur notre site web. Notre \u00e9quipe est disponible pour discuter pendant nos heures d\u2019ouverture : du lundi au vendredi, de 9h00 \u00e0 21h00 [CEST].<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c74d60e store-location elementor-widget elementor-widget-text-editor\" data-id=\"c74d60e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<strong>Note : Le chat en direct peut \u00eatre tr\u00e8s occup\u00e9 de 9h00 \u00e0 13h00. Pour des temps de r\u00e9ponse plus rapides, contactez-nous de 14h00 \u00e0 21h00.<\/strong>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c6ef73 store-location elementor-widget elementor-widget-text-editor\" data-id=\"4c6ef73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous sommes impatients de vous entendre et de vous aider avec toutes questions ou pr\u00e9occupations. Merci d\u2019avoir choisi Digital License !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"porto_stretch_css stretch_row_css elementor-element elementor-element-8a29a32 e-flex e-con-boxed e-con e-parent\" data-id=\"8a29a32\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-0098dec elementor-widget elementor-widget-heading\" data-id=\"0098dec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Questions Fr\u00e9quemment Pos\u00e9es<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9da1cf5 elementor-widget elementor-widget-n-accordion\" data-id=\"9da1cf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:200,&quot;sizes&quot;:[]},&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1650\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1650\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Combien de temps faut-il pour recevoir ma cl\u00e9 de licence ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1650\" class=\"elementor-element elementor-element-ed2846e e-con-full e-flex e-con e-child\" data-id=\"ed2846e\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1650\" class=\"elementor-element elementor-element-61c4324 e-flex e-con-boxed e-con e-child\" data-id=\"61c4324\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-c979d69 elementor-widget elementor-widget-text-editor\" data-id=\"c979d69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tLes commandes sont envoy\u00e9es par e-mail <strong>dans les 15 minutes<\/strong> suivant l&rsquo;achat. \nVeuillez v\u00e9rifier votre <strong>bo\u00eete de r\u00e9ception<\/strong> ainsi que vos <strong>dossiers de spam\/courrier ind\u00e9sirable<\/strong>. \n(Dans de rares cas, la livraison <strong>peut prendre jusqu&rsquo;\u00e0 24 heures<\/strong>)\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1651\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1651\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Je n\u2019ai pas re\u00e7u ma cl\u00e9 de licence. Que dois-je faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1651\" class=\"elementor-element elementor-element-1bd3ccd e-con-full e-flex e-con e-child\" data-id=\"1bd3ccd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1651\" class=\"elementor-element elementor-element-146d389 e-flex e-con-boxed e-con e-child\" data-id=\"146d389\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-fc358a2 elementor-widget elementor-widget-text-editor\" data-id=\"fc358a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVeuillez v\u00e9rifier votre <strong>adresse e-mail<\/strong> et consulter votre <strong>dossier spam<\/strong>. \nSi vous ne l\u2019avez toujours pas re\u00e7u, contactez-nous avec votre <strong>num\u00e9ro de commande<\/strong>.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1652\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1652\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Le lien de t\u00e9l\u00e9chargement ou la cl\u00e9 de licence ne fonctionne pas. Que dois-je faire ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1652\" class=\"elementor-element elementor-element-4599295 e-flex e-con-boxed e-con e-child\" data-id=\"4599295\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1652\" class=\"elementor-element elementor-element-db02341 e-con-full e-flex e-con e-child\" data-id=\"db02341\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-7ab60f6 elementor-widget elementor-widget-text-editor\" data-id=\"7ab60f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\n  Veuillez suivre le guide \u00e9tape par \u00e9tape re\u00e7u par e-mail. Il explique comment \n  <strong>t\u00e9l\u00e9charger, installer et activer<\/strong> correctement le produit.\n<\/p>\n\n<p>\n  Si vous rencontrez toujours des probl\u00e8mes apr\u00e8s avoir suivi le guide, n\u2019h\u00e9sitez pas \u00e0 nous contacter avec votre \n  <strong>num\u00e9ro de commande<\/strong> et une <strong>description du probl\u00e8me<\/strong>.\n<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1653\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1653\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Puis-je obtenir un remboursement ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1653\" class=\"elementor-element elementor-element-eb5eba3 e-con-full e-flex e-con e-child\" data-id=\"eb5eba3\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1653\" class=\"elementor-element elementor-element-f684dfb e-flex e-con-boxed e-con e-child\" data-id=\"f684dfb\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-4770e8f elementor-widget elementor-widget-text-editor\" data-id=\"4770e8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVeuillez consulter notre <a class=\"cursor-pointer\" href=\"https:\/\/dl-demo-shop.synapseteam.agency\/fr\/politique-de-remboursement-et-de-retour\/\" target=\"_new\" rel=\"noopener\"><b>politique de remboursement<\/b><\/a> pour tous les d\u00e9tails.\nComme les <strong>produits num\u00e9riques ne sont pas retournables<\/strong>, les remboursements ne sont accord\u00e9s que sous\n<strong>certaines conditions<\/strong> pr\u00e9cis\u00e9es dans la politique.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1654\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1654\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Quelles informations dois-je fournir lorsque je contacte le support ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1654\" class=\"elementor-element elementor-element-60876ae e-con-full e-flex e-con e-child\" data-id=\"60876ae\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1654\" class=\"elementor-element elementor-element-3c54cc9 e-flex e-con-boxed e-con e-child\" data-id=\"3c54cc9\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-1fabf5c elementor-widget elementor-widget-text-editor\" data-id=\"1fabf5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tVeuillez toujours inclure votre <strong>num\u00e9ro de commande #XXXXXX<\/strong>, l\u2019<strong>adresse e-mail utilis\u00e9e pour l\u2019achat<\/strong>, une <strong>description claire du probl\u00e8me<\/strong> ainsi que des photos du probl\u00e8me <strong>(si possible)<\/strong>. \nCela nous aide \u00e0 r\u00e9soudre votre demande plus rapidement.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1655\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1655\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> O\u00f9 puis-je trouver mon num\u00e9ro de commande ? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1655\" class=\"elementor-element elementor-element-2052e24 e-flex e-con-boxed e-con e-child\" data-id=\"2052e24\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1655\" class=\"elementor-element elementor-element-c8fe53b e-con-full e-flex e-con e-child\" data-id=\"c8fe53b\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-b2fc03b elementor-widget elementor-widget-text-editor\" data-id=\"b2fc03b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\n  Votre num\u00e9ro de commande figure dans l\u2019<strong><span style=\"color: #00b67a;\">e-mail de confirmation de commande<\/span><\/strong> que vous avez re\u00e7u juste apr\u00e8s l\u2019achat. \n  Il est au format <strong><span style=\"color: #00b67a;\">\u00e0 6 chiffres<\/span><\/strong> (par exemple, #123456).\n<\/p>\n\n<p>\n  Si votre num\u00e9ro de commande est <strong><span style=\"color: #00b67a;\">plus long que 6 chiffres<\/span><\/strong>, il est probable que vous ayez pass\u00e9 votre commande sur un autre site web. \n  Veuillez vous assurer que votre e-mail de confirmation provient de \n  <strong><span style=\"color: #00b67a;\">dl-demo-shop.synapseteam.agency<\/span><\/strong>.\n<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Combien de temps faut-il pour recevoir ma cl\\u00e9 de licence ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Les commandes sont envoy\\u00e9es par e-mail dans les 15 minutes suivant l&rsquo;achat. \\nVeuillez v\\u00e9rifier votre bo\\u00eete de r\\u00e9ception ainsi que vos dossiers de spam\\\/courrier ind\\u00e9sirable. \\n(Dans de rares cas, la livraison peut prendre jusqu&rsquo;\\u00e0 24 heures)\"}},{\"@type\":\"Question\",\"name\":\"Je n\\u2019ai pas re\\u00e7u ma cl\\u00e9 de licence. Que dois-je faire ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Veuillez v\\u00e9rifier votre adresse e-mail et consulter votre dossier spam. \\nSi vous ne l\\u2019avez toujours pas re\\u00e7u, contactez-nous avec votre num\\u00e9ro de commande.\"}},{\"@type\":\"Question\",\"name\":\"Le lien de t\\u00e9l\\u00e9chargement ou la cl\\u00e9 de licence ne fonctionne pas. Que dois-je faire ?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Veuillez suivre le guide \\u00e9tape par \\u00e9tape re\\u00e7u par e-mail. 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Nous sommes l\u00e0 pour vous aider avec toutes vos questions. &#916; Du lundi au vendredi \u2013 de 9h00 \u00e0 21h00 Questions Fr\u00e9quemment Pos\u00e9es Nous appr\u00e9cions vos retours, questions et commentaires ici chez Digital License. Si vous avez besoin d\u2019assistance ou avez des questions, n\u2019h\u00e9sitez pas \u00e0 nous contacter. 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