{"id":188245,"date":"2026-10-19T17:06:09","date_gmt":"2026-10-19T15:06:09","guid":{"rendered":"https:\/\/dl-demo-shop.synapseteam.agency\/certificat-trusted-shops-et-protection-des-acheteurs\/"},"modified":"2026-10-20T14:12:40","modified_gmt":"2026-10-20T12:12:40","slug":"certificat-trusted-shops-et-protection-des-acheteurs","status":"publish","type":"page","link":"https:\/\/dl-demo-shop.synapseteam.agency\/fr\/certificat-trusted-shops-et-protection-des-acheteurs\/","title":{"rendered":"Certificat Trusted Shops et protection des acheteurs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"188245\" class=\"elementor elementor-188245 elementor-188027\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23bc4fd e-flex e-con-boxed e-con e-parent\" data-id=\"23bc4fd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element 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.modal-toolbar{position:sticky;top:0;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:18px;background:#fff;padding:12px 17px;border-bottom:1px solid var(--line);font-size:13px}.dl-ts .modal-toolbar button{font:inherit;border:1px solid var(--line);background:#fff;border-radius:6px;padding:7px 10px;cursor:pointer}.dl-ts dialog>img{display:block;width:100%;height:auto}.dl-ts a:focus-visible,.dl-ts button:focus-visible,.dl-ts summary:focus-visible{outline:3px solid #096b9a;outline-offset:5px}@media(max-width:900px){.dl-ts .intro-grid{gap:32px}.dl-ts .activation-grid{gap:32px}.dl-ts .hero-grid{gap:30px;grid-template-columns:1.3fr .7fr}.dl-ts .coverage-grid{gap:15px}}@media(max-width:767px){.dl-ts .hero-grid,.dl-ts .intro-grid,.dl-ts .activation-grid,.dl-ts .coverage-grid{grid-template-columns:1fr}.dl-ts .hero-grid{gap:29px}.dl-ts .hero-logo a{width:140px}.dl-ts .section{padding:46px 0}.dl-ts .features{grid-template-columns:repeat(2,minmax(0,1fr))}.dl-ts .feature{padding:17px}.dl-ts .feature h3{font-size:16px}.dl-ts .protection{padding:25px}.dl-ts .coverage-grid{gap:16px}.dl-ts .certificate-frame{padding:8px}.dl-ts .certificate-actions{gap:9px}.dl-ts .btn{padding:11px 18px;font-size:14px}.dl-ts .activation-grid{gap:27px}.dl-ts .info-panel{padding:24px 21px}}@media(max-width:420px){.dl-ts .features{grid-template-columns:1fr}.dl-ts .wrap{padding-left:18px;padding-right:18px}.dl-ts .protection{padding:23px 20px}.dl-ts .hero h1{font-size:36px}}@media print{.dl-ts .btn,.dl-ts .text-link,.dl-ts .certificate-actions,.dl-ts dialog{display:none!important}.dl-ts .hero{padding:25px 0}.dl-ts .hero h1{font-size:32px}.dl-ts .hero{background:#fff;color:var(--ink)}.dl-ts .hero h1,.dl-ts .hero p{color:var(--ink)}.dl-ts .section{padding:25px 0}.dl-ts .certificate-frame{max-width:420px}.dl-ts .faq-layout{display:none}}<\/style>\r\n<section class=\"dl-ts\" id=\"digital-license-trusted-shops-fr\" lang=\"fr\" aria-labelledby=\"digital-license-trusted-shops-fr-title\">\r\n  <div class=\"hero\"><div class=\"wrap hero-grid\">\r\n    <div><div class=\"eyebrow\">Certification Trusted Shops<\/div><h1 id=\"digital-license-trusted-shops-fr-title\">Achetez en toute confiance<\/h1><p>Digital License est certifi\u00e9e par Trusted Shops, un service europ\u00e9en ind\u00e9pendant qui \u00e9value les boutiques en ligne selon des crit\u00e8res de qualit\u00e9 d\u00e9finis.<\/p><p>La transparence, la s\u00e9curit\u00e9 et le service client sont au c\u0153ur de notre engagement envers vous.<\/p><\/div>\r\n    <div class=\"hero-logo\"><a href=\"https:\/\/www.trustedshops.fr\/evaluation\/info_X6583B4BFEF915CD05877B6080FF49687.html\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Consulter notre profil officiel Trusted Shops\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/trusted-shops-trustmark.png\" alt=\"Trusted Shops\" width=\"560\" height=\"560\" loading=\"eager\"><\/a><\/div>\r\n  <\/div><\/div>\r\n\r\n  <div class=\"section\"><div class=\"wrap intro-grid\">\r\n    <div><h2>Qu\u2019est-ce que Trusted Shops ?<\/h2><p>Trusted Shops associe certification ind\u00e9pendante des boutiques, avis clients et Protection Acheteur. Son label permet d\u2019identifier les commer\u00e7ants qui respectent des exigences d\u00e9finies pour une exp\u00e9rience d\u2019achat claire et fiable.<\/p><p>Digital License O\u00dc a suivi le processus de certification pour la boutique indiqu\u00e9e sur le certificat ci-dessous. L\u2019\u00e9valuation porte sur l\u2019identit\u00e9 de l\u2019entreprise, la protection des donn\u00e9es, la commande, les informations de livraison et le service client.<\/p><\/div>\r\n    <div class=\"features\"><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Certification ind\u00e9pendante<\/h3><p>Notre boutique a \u00e9t\u00e9 \u00e9valu\u00e9e selon les crit\u00e8res de qualit\u00e9 de Trusted Shops.<\/p><\/div><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Protection des donn\u00e9es et s\u00e9curit\u00e9<\/h3><p>Des crit\u00e8res de qualit\u00e9 sur le traitement et la s\u00e9curit\u00e9 des donn\u00e9es clients.<\/p><\/div><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Des achats transparents<\/h3><p>Des informations claires sur la commande, la livraison et le service client.<\/p><\/div><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Un service orient\u00e9 client<\/h3><p>Une aide pour votre commande, la livraison num\u00e9rique, l\u2019installation et l\u2019activation.<\/p><\/div><\/div>\r\n  <\/div><\/div>\r\n\r\n  <div class=\"wrap\"><section class=\"protection\" aria-labelledby=\"digital-license-trusted-shops-fr-protection\">\r\n    <div><a href=\"https:\/\/www.trustedshops.fr\/evaluation\/info_X6583B4BFEF915CD05877B6080FF49687.html\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Consulter notre profil officiel Trusted Shops\"><img loading=\"lazy\" decoding=\"async\" class=\"protection-mark\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/trusted-shops-trustmark.png\" alt=\"Trusted Shops\" width=\"560\" height=\"560\" loading=\"lazy\"><\/a><\/div>\r\n    <div><h2 id=\"digital-license-trusted-shops-fr-protection\">Protection Acheteur Trusted Shops<\/h2><span class=\"amount\">Jusqu\u2019\u00e0 2 500 \u20ac<\/span><p class=\"amount-caption\">par achat \u00e9ligible dans le programme europ\u00e9en<\/p><p>Ajoutez une tranquillit\u00e9 suppl\u00e9mentaire \u00e0 l\u2019achat de votre logiciel. Les achats \u00e9ligibles peuvent \u00eatre prot\u00e9g\u00e9s gratuitement jusqu\u2019\u00e0 2 500 \u20ac par achat, apr\u00e8s activation et selon les conditions de Trusted Shops.<\/p><p class=\"amount-detail\">La couverture d\u00e9pend de votre pays et de l\u2019option choisie. Consultez les conditions avant l\u2019activation. Votre confirmation pr\u00e9cise le montant et la dur\u00e9e applicables \u00e0 votre commande.<\/p><div class=\"protection-tags\"><span class=\"protection-tag\">Quel que soit le moyen de paiement<\/span><span class=\"protection-tag\">G\u00e9n\u00e9ralement 30 jours de protection<\/span><\/div><a class=\"btn\" href=\"https:\/\/www.trustedshops.fr\/evaluation\/info_X6583B4BFEF915CD05877B6080FF49687.html\" target=\"_blank\" rel=\"noopener noreferrer\">Voir la protection et les d\u00e9tails du label <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div>\r\n  <\/section><\/div>\r\n\r\n  <section class=\"section\" aria-labelledby=\"digital-license-trusted-shops-fr-coverage\"><div class=\"wrap\">\r\n    <h2 id=\"digital-license-trusted-shops-fr-coverage\">Que couvre la Protection Acheteur ?<\/h2><p class=\"body-intro\">La Protection Acheteur concerne certaines pertes financi\u00e8res li\u00e9es \u00e0 votre achat. Pour les commandes de logiciels num\u00e9riques, les situations pertinentes comprennent :<\/p><div class=\"coverage-grid\"><article class=\"coverage-item\"><h3>Livraison num\u00e9rique<\/h3><p>Une aide si le contenu num\u00e9rique command\u00e9 n\u2019est pas livr\u00e9 ou ne peut pas \u00eatre t\u00e9l\u00e9charg\u00e9.<\/p><\/article><article class=\"coverage-item\"><h3>Remboursement manquant<\/h3><p>Une aide si un remboursement d\u00fb selon les conditions applicables n\u2019a pas \u00e9t\u00e9 re\u00e7u.<\/p><\/article><article class=\"coverage-item\"><h3>Insolvabilit\u00e9 du commer\u00e7ant<\/h3><p>Une aide si la boutique devient insolvable et que vous n\u2019avez re\u00e7u ni votre commande ni un remboursement d\u00fb.<\/p><\/article><\/div>\r\n  <\/div><\/section>\r\n\r\n  <section class=\"section\" style=\"padding-top:0\" aria-labelledby=\"digital-license-trusted-shops-fr-activation\"><div class=\"wrap activation-grid\">\r\n    <div><h2 id=\"digital-license-trusted-shops-fr-activation\">Comment activer la Protection Acheteur<\/h2><ol class=\"steps\"><li class=\"step\"><span class=\"step-number\" aria-hidden=\"true\">1<\/span><div><h3>Finalisez votre commande<\/h3><p>Passez votre commande et effectuez le paiement sur Digital License.<\/p><\/div><\/li><li class=\"step\"><span class=\"step-number\" aria-hidden=\"true\">2<\/span><div><h3>Activez votre protection<\/h3><p>Suivez l\u2019invitation de Trusted Shops sur la page de confirmation de commande.<\/p><\/div><\/li><li class=\"step\"><span class=\"step-number\" aria-hidden=\"true\">3<\/span><div><h3>Conservez la confirmation<\/h3><p>V\u00e9rifiez votre confirmation et g\u00e9rez votre protection depuis votre compte Trusted Shops.<\/p><\/div><\/li><\/ol><p class=\"activation-note\">V\u00e9rifiez que vous avez re\u00e7u votre confirmation de protection. Le paiement de la commande ne remplace pas la proc\u00e9dure d\u2019activation affich\u00e9e par Trusted Shops.<\/p><\/div>\r\n    <div><div class=\"info-panel\"><h3>Combien de temps dure la protection ?<\/h3><p>La Protection Acheteur dure g\u00e9n\u00e9ralement 30 jours. Votre confirmation indique la dur\u00e9e exacte et la date d\u2019expiration. Signalez tout probl\u00e8me non r\u00e9solu dans ce d\u00e9lai si vous souhaitez ouvrir un dossier.<\/p><a class=\"text-link\" href=\"https:\/\/www.trustedshops.eu\/buyer-protection\/\" target=\"_blank\" rel=\"noopener noreferrer\">Lire les conditions de la Protection Acheteur <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div><div class=\"info-panel\"><h3>Besoin d\u2019ouvrir un dossier de Protection Acheteur ?<\/h3><p>Connectez-vous \u00e0 votre compte Trusted Shops, s\u00e9lectionnez la commande prot\u00e9g\u00e9e et signalez le probl\u00e8me. Pr\u00e9parez votre confirmation de commande, les informations de paiement et les \u00e9changes avec la boutique, puis suivez les instructions concernant les documents de votre dossier.<\/p><a class=\"text-link\" href=\"https:\/\/my.trstd.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Acc\u00e9der \u00e0 votre compte Trusted Shops <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div><\/div>\r\n  <\/div><\/section>\r\n\r\n  <section class=\"section certificate-section\" aria-labelledby=\"digital-license-trusted-shops-fr-certificate\"><div class=\"wrap\">\r\n    <h2 id=\"digital-license-trusted-shops-fr-certificate\">Notre certificat Trusted Shops<\/h2><p class=\"sub\">Consultez le certificat de la boutique indiqu\u00e9e ci-dessous. Vous pouvez \u00e9galement v\u00e9rifier le statut actuel du label directement sur Trusted Shops.<br>Date du certificat : 15 octobre 2026.<\/p>\r\n    <div class=\"certificate-frame\"><button class=\"certificate-open\" type=\"button\" data-certificate-open aria-label=\"Voir notre certificat\" aria-haspopup=\"dialog\" aria-controls=\"digital-license-trusted-shops-fr-dialog\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/trusted-shops-fr.png\" alt=\"Certificat Trusted Shops de Digital License O\u00dc \u2014 dl-demo-shop.synapseteam.agency\/fr\" width=\"1785\" height=\"2526\" loading=\"lazy\"><\/button><\/div>\r\n    <p class=\"certificate-caption\">Certificat pour <strong>dl-demo-shop.synapseteam.agency\/fr<\/strong><\/p><p class=\"certificate-note\">Cliquez sur le certificat pour l\u2019agrandir.<\/p>\r\n    <div class=\"certificate-actions\"><a class=\"btn\" href=\"https:\/\/www.trustedshops.fr\/evaluation\/info_X6583B4BFEF915CD05877B6080FF49687.html\" target=\"_blank\" rel=\"noopener noreferrer\">V\u00e9rifier le certificat sur Trusted Shops <span aria-hidden=\"true\">\u2197<\/span><\/a><a class=\"btn secondary\" href=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/4e48d0d90234c69bb5bd1914a0e8c4a604356fb91.pdf\" download=\"trusted-shops-original-fr.pdf\">T\u00e9l\u00e9charger le certificat original (PDF) <span aria-hidden=\"true\">\u2193<\/span><\/a><a class=\"text-link\" data-certificate-download href=\"#\" download=\"trusted-shops-fr.png\">T\u00e9l\u00e9charger l\u2019image du certificat <span aria-hidden=\"true\">\u2193<\/span><\/a><\/div>\r\n  <\/div><\/section>\r\n\r\n  <section class=\"section\" aria-labelledby=\"digital-license-trusted-shops-fr-faq\"><div class=\"wrap faq-layout\"><h2 id=\"digital-license-trusted-shops-fr-faq\">Les r\u00e9ponses \u00e0 vos questions<\/h2><details><summary>Comment v\u00e9rifier le certificat ?<\/summary><p>Utilisez le bouton \u00ab V\u00e9rifier sur Trusted Shops \u00bb. Le profil officiel affiche la boutique et le statut actuel de son label de qualit\u00e9.<\/p><\/details><details><summary>Les achats de logiciels sont-ils couverts ?<\/summary><p>La Protection Acheteur peut couvrir les achats \u00e9ligibles de contenus num\u00e9riques, notamment les probl\u00e8mes de livraison ou de t\u00e9l\u00e9chargement, selon les conditions applicables.<\/p><\/details><details><summary>Qui peut m\u2019aider avec ma commande ?<\/summary><p>Contactez notre assistance pour la livraison, l\u2019installation ou l\u2019activation. Les demandes de Protection Acheteur peuvent \u00eatre g\u00e9r\u00e9es depuis votre compte Trusted Shops.<\/p><\/details><details><summary>Le moyen de paiement a-t-il une importance ?<\/summary><p>La Protection Acheteur de Trusted Shops est ind\u00e9pendante du moyen de paiement utilis\u00e9. Votre achat doit n\u00e9anmoins remplir les conditions de la protection activ\u00e9e.<\/p><\/details><details><summary>La Protection Acheteur remplace-t-elle l\u2019assistance ou la garantie du produit ?<\/summary><p>La protection concerne les pertes financi\u00e8res \u00e9ligibles pr\u00e9vues par ses conditions. Pour l\u2019installation, la compatibilit\u00e9 ou l\u2019activation, contactez Digital License. Les garanties du produit sont distinctes de la Protection Acheteur.<\/p><\/details><p class=\"support-copy\">Pour obtenir de l\u2019aide concernant votre achat, contactez <a href=\"mailto:development+43927@synapseteam.com\">development+43927@synapseteam.com<\/a>.<\/p><\/div><\/section>\r\n\r\n  <dialog id=\"digital-license-trusted-shops-fr-dialog\" aria-labelledby=\"digital-license-trusted-shops-fr-modal-title\"><div class=\"modal-toolbar\"><strong id=\"digital-license-trusted-shops-fr-modal-title\">Certificat pour dl-demo-shop.synapseteam.agency\/fr<\/strong><button type=\"button\" data-certificate-close>Fermer le certificat \u00d7<\/button><\/div><img data-certificate-full alt=\"Certificat Trusted Shops de Digital License O\u00dc \u2014 dl-demo-shop.synapseteam.agency\/fr\" width=\"1785\" height=\"2526\"><\/dialog>\r\n<\/section>\r\n<script>(function(){\r\n  var root=document.getElementById(\"digital-license-trusted-shops-fr\");\r\n  if(!root||root.dataset.ready==='true')return;\r\n  root.dataset.ready='true';\r\n  var opener=root.querySelector('[data-certificate-open]');\r\n  var image=opener.querySelector('img');\r\n  var modal=root.querySelector('dialog');\r\n  var download=root.querySelector('[data-certificate-download]');\r\n  download.addEventListener('click',function(){download.href=image.src;});\r\n  opener.addEventListener('click',function(){\r\n    if(typeof modal.showModal==='function'){\r\n      modal.querySelector('[data-certificate-full]').src=image.src;modal.showModal();\r\n    }else{download.click();}\r\n  });\r\n  root.querySelector('[data-certificate-close]').addEventListener('click',function(){modal.close();});\r\n  modal.addEventListener('click',function(event){\r\n    var box=modal.getBoundingClientRect();\r\n    if(event.clientX<box.left||event.clientX>box.right||event.clientY<box.top||event.clientY>box.bottom)modal.close();\r\n  });\r\n})();<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Certification Trusted Shops Achetez en toute confiance Digital License est certifi\u00e9e par Trusted Shops, un service europ\u00e9en ind\u00e9pendant qui \u00e9value les boutiques en ligne selon des crit\u00e8res de qualit\u00e9 d\u00e9finis. La transparence, la s\u00e9curit\u00e9 et le service client sont au c\u0153ur de notre engagement envers vous. Qu\u2019est-ce que Trusted Shops ? Trusted Shops associe certification [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-188245","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Certificat Trusted Shops et protection des acheteurs - Digital License<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certificat Trusted Shops et protection des acheteurs\" \/>\n<meta property=\"og:description\" content=\"Certification Trusted Shops Achetez en toute confiance Digital License est certifi\u00e9e par Trusted Shops, un service europ\u00e9en ind\u00e9pendant qui \u00e9value les boutiques en ligne selon des crit\u00e8res de qualit\u00e9 d\u00e9finis. 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