{"id":188239,"date":"2026-10-19T17:06:09","date_gmt":"2026-10-19T15:06:09","guid":{"rendered":"https:\/\/dl-demo-shop.synapseteam.agency\/certificado-trusted-shops-y-proteccion-al-comprador-2\/"},"modified":"2026-10-20T16:52:59","modified_gmt":"2026-10-20T14:52:59","slug":"certificado-trusted-shops-y-proteccion-al-comprador","status":"publish","type":"page","link":"https:\/\/dl-demo-shop.synapseteam.agency\/es\/certificado-trusted-shops-y-proteccion-al-comprador\/","title":{"rendered":"Certificado Trusted Shops y Protecci\u00f3n al Comprador"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"188239\" class=\"elementor elementor-188239 elementor-188027\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23bc4fd e-flex e-con-boxed e-con e-parent\" data-id=\"23bc4fd\" data-element_type=\"container\" data-e-type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element 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.modal-toolbar{position:sticky;top:0;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:18px;background:#fff;padding:12px 17px;border-bottom:1px solid var(--line);font-size:13px}.dl-ts .modal-toolbar button{font:inherit;border:1px solid var(--line);background:#fff;border-radius:6px;padding:7px 10px;cursor:pointer}.dl-ts dialog>img{display:block;width:100%;height:auto}.dl-ts a:focus-visible,.dl-ts button:focus-visible,.dl-ts summary:focus-visible{outline:3px solid #096b9a;outline-offset:5px}@media(max-width:900px){.dl-ts .intro-grid{gap:32px}.dl-ts .activation-grid{gap:32px}.dl-ts .hero-grid{gap:30px;grid-template-columns:1.3fr .7fr}.dl-ts .coverage-grid{gap:15px}}@media(max-width:767px){.dl-ts .hero-grid,.dl-ts .intro-grid,.dl-ts .activation-grid,.dl-ts .coverage-grid{grid-template-columns:1fr}.dl-ts .hero-grid{gap:29px}.dl-ts .hero-logo a{width:140px}.dl-ts .section{padding:46px 0}.dl-ts .features{grid-template-columns:repeat(2,minmax(0,1fr))}.dl-ts .feature{padding:17px}.dl-ts .feature h3{font-size:16px}.dl-ts .protection{padding:25px}.dl-ts .coverage-grid{gap:16px}.dl-ts .certificate-frame{padding:8px}.dl-ts .certificate-actions{gap:9px}.dl-ts .btn{padding:11px 18px;font-size:14px}.dl-ts .activation-grid{gap:27px}.dl-ts .info-panel{padding:24px 21px}}@media(max-width:420px){.dl-ts .features{grid-template-columns:1fr}.dl-ts .wrap{padding-left:18px;padding-right:18px}.dl-ts .protection{padding:23px 20px}.dl-ts .hero h1{font-size:36px}}@media print{.dl-ts .btn,.dl-ts .text-link,.dl-ts .certificate-actions,.dl-ts dialog{display:none!important}.dl-ts .hero{padding:25px 0}.dl-ts .hero h1{font-size:32px}.dl-ts .hero{background:#fff;color:var(--ink)}.dl-ts .hero h1,.dl-ts .hero p{color:var(--ink)}.dl-ts .section{padding:25px 0}.dl-ts .certificate-frame{max-width:420px}.dl-ts .faq-layout{display:none}}<\/style>\r\n<section class=\"dl-ts\" id=\"digital-license-trusted-shops-es\" lang=\"es\" aria-labelledby=\"digital-license-trusted-shops-es-title\">\r\n  <div class=\"hero\"><div class=\"wrap hero-grid\">\r\n    <div><div class=\"eyebrow\">Certificaci\u00f3n Trusted Shops<\/div><h1 id=\"digital-license-trusted-shops-es-title\">Compra con confianza<\/h1><p>Digital License est\u00e1 certificada por Trusted Shops, un servicio europeo independiente que eval\u00faa las tiendas online seg\u00fan criterios de calidad establecidos.<\/p><p>La transparencia, la seguridad y la atenci\u00f3n al cliente son la base de nuestro compromiso contigo.<\/p><\/div>\r\n    <div class=\"hero-logo\"><a href=\"https:\/\/www.trustedshops.es\/evaluacion\/info_XA59951199B511CD7AA8D8FC3FF871CF8.html\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Consultar nuestro perfil oficial de Trusted Shops\"><img fetchpriority=\"high\" decoding=\"async\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/trusted-shops-trustmark.png\" alt=\"Trusted Shops\" width=\"560\" height=\"560\" loading=\"eager\"><\/a><\/div>\r\n  <\/div><\/div>\r\n\r\n  <div class=\"section\"><div class=\"wrap intro-grid\">\r\n    <div><h2>\u00bfQu\u00e9 es Trusted Shops?<\/h2><p>Trusted Shops combina la certificaci\u00f3n independiente de tiendas, las opiniones de clientes y la Protecci\u00f3n al Comprador. Su sello ayuda a identificar comercios que cumplen requisitos definidos para una experiencia de compra clara y fiable.<\/p><p>Digital License O\u00dc ha completado el proceso de certificaci\u00f3n de la tienda indicada en el certificado que aparece a continuaci\u00f3n. La evaluaci\u00f3n abarca la identificaci\u00f3n de la empresa, la protecci\u00f3n de datos, los pedidos, la informaci\u00f3n de entrega y la atenci\u00f3n al cliente.<\/p><\/div>\r\n    <div class=\"features\"><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Certificaci\u00f3n independiente<\/h3><p>Nuestra tienda ha sido evaluada seg\u00fan los criterios de calidad de Trusted Shops.<\/p><\/div><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Protecci\u00f3n de datos y seguridad<\/h3><p>Criterios de calidad sobre el tratamiento y la seguridad de los datos de los clientes.<\/p><\/div><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Compras transparentes<\/h3><p>Informaci\u00f3n clara sobre pedidos, entrega y atenci\u00f3n al cliente.<\/p><\/div><div class=\"feature\"><span class=\"symbol\" aria-hidden=\"true\">\u2713<\/span><h3>Atenci\u00f3n orientada al cliente<\/h3><p>Ayuda con tu pedido, la entrega digital, la instalaci\u00f3n y la activaci\u00f3n.<\/p><\/div><\/div>\r\n  <\/div><\/div>\r\n\r\n  <div class=\"wrap\"><section class=\"protection\" aria-labelledby=\"digital-license-trusted-shops-es-protection\">\r\n    <div><a href=\"https:\/\/www.trustedshops.es\/evaluacion\/info_XA59951199B511CD7AA8D8FC3FF871CF8.html\" target=\"_blank\" rel=\"noopener noreferrer\" aria-label=\"Consultar nuestro perfil oficial de Trusted Shops\"><img loading=\"lazy\" decoding=\"async\" class=\"protection-mark\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/trusted-shops-trustmark.png\" alt=\"Trusted Shops\" width=\"560\" height=\"560\" loading=\"lazy\"><\/a><\/div>\r\n    <div><h2 id=\"digital-license-trusted-shops-es-protection\">Protecci\u00f3n al Comprador de Trusted Shops<\/h2><span class=\"amount\">Hasta 2.500 \u20ac<\/span><p class=\"amount-caption\">por compra elegible en el programa europeo<\/p><p>A\u00f1ade tranquilidad a la compra de tu software. Las compras elegibles pueden protegerse gratuitamente hasta 2.500 \u20ac por compra, previa activaci\u00f3n y seg\u00fan las condiciones de Trusted Shops.<\/p><p class=\"amount-detail\">La cobertura depende de tu pa\u00eds y de la opci\u00f3n seleccionada. Antes de activarla, revisa las condiciones. La confirmaci\u00f3n de protecci\u00f3n indica el importe y el plazo aplicables a tu pedido.<\/p><div class=\"protection-tags\"><span class=\"protection-tag\">Independiente del m\u00e9todo de pago<\/span><span class=\"protection-tag\">Habitualmente 30 d\u00edas de protecci\u00f3n<\/span><\/div><a class=\"btn\" href=\"https:\/\/www.trustedshops.es\/evaluacion\/info_XA59951199B511CD7AA8D8FC3FF871CF8.html\" target=\"_blank\" rel=\"noopener noreferrer\">Ver la protecci\u00f3n y los detalles del sello <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div>\r\n  <\/section><\/div>\r\n\r\n  <section class=\"section\" aria-labelledby=\"digital-license-trusted-shops-es-coverage\"><div class=\"wrap\">\r\n    <h2 id=\"digital-license-trusted-shops-es-coverage\">\u00bfQu\u00e9 cubre la Protecci\u00f3n al Comprador?<\/h2><p class=\"body-intro\">La Protecci\u00f3n al Comprador contempla determinadas p\u00e9rdidas econ\u00f3micas relacionadas con tu compra. En los pedidos de software digital, las situaciones relevantes incluyen:<\/p><div class=\"coverage-grid\"><article class=\"coverage-item\"><h3>Entrega digital<\/h3><p>Ayuda si el contenido digital comprado no se entrega o no se puede descargar.<\/p><\/article><article class=\"coverage-item\"><h3>Reembolsos pendientes<\/h3><p>Ayuda si no recibes un reembolso que corresponda seg\u00fan las condiciones aplicables.<\/p><\/article><article class=\"coverage-item\"><h3>Insolvencia del comercio<\/h3><p>Ayuda si la tienda se declara insolvente y no has recibido tu pedido o un reembolso que te corresponda.<\/p><\/article><\/div>\r\n  <\/div><\/section>\r\n\r\n  <section class=\"section\" style=\"padding-top:0\" aria-labelledby=\"digital-license-trusted-shops-es-activation\"><div class=\"wrap activation-grid\">\r\n    <div><h2 id=\"digital-license-trusted-shops-es-activation\">C\u00f3mo activar la Protecci\u00f3n al Comprador<\/h2><ol class=\"steps\"><li class=\"step\"><span class=\"step-number\" aria-hidden=\"true\">1<\/span><div><h3>Completa tu pedido<\/h3><p>Realiza tu pedido y efect\u00faa el pago en Digital License.<\/p><\/div><\/li><li class=\"step\"><span class=\"step-number\" aria-hidden=\"true\">2<\/span><div><h3>Activa tu protecci\u00f3n<\/h3><p>Sigue la invitaci\u00f3n de Trusted Shops en la p\u00e1gina de confirmaci\u00f3n del pedido.<\/p><\/div><\/li><li class=\"step\"><span class=\"step-number\" aria-hidden=\"true\">3<\/span><div><h3>Guarda la confirmaci\u00f3n<\/h3><p>Revisa tu confirmaci\u00f3n y gestiona la protecci\u00f3n desde tu cuenta de Trusted Shops.<\/p><\/div><\/li><\/ol><p class=\"activation-note\">Comprueba que has recibido la confirmaci\u00f3n de protecci\u00f3n. Completar el pago no sustituye al proceso de activaci\u00f3n indicado por Trusted Shops.<\/p><\/div>\r\n    <div><div class=\"info-panel\"><h3>\u00bfCu\u00e1nto dura la protecci\u00f3n?<\/h3><p>La Protecci\u00f3n al Comprador suele durar 30 d\u00edas. La confirmaci\u00f3n indica el plazo exacto y la fecha de vencimiento. Comunica cualquier problema sin resolver dentro de ese plazo si deseas presentar una reclamaci\u00f3n.<\/p><a class=\"text-link\" href=\"https:\/\/www.trustedshops.eu\/buyer-protection\/\" target=\"_blank\" rel=\"noopener noreferrer\">Consultar las condiciones de la Protecci\u00f3n al Comprador <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div><div class=\"info-panel\"><h3>\u00bfNecesitas presentar una reclamaci\u00f3n?<\/h3><p>Accede a tu cuenta de Trusted Shops, selecciona el pedido protegido y comunica el problema. Ten a mano la confirmaci\u00f3n del pedido, los datos del pago y la correspondencia con la tienda, y sigue las instrucciones sobre los documentos de tu caso.<\/p><a class=\"text-link\" href=\"https:\/\/my.trstd.com\/\" target=\"_blank\" rel=\"noopener noreferrer\">Acceder a tu cuenta de Trusted Shops <span aria-hidden=\"true\">\u2197<\/span><\/a><\/div><\/div>\r\n  <\/div><\/section>\r\n\r\n  <section class=\"section certificate-section\" aria-labelledby=\"digital-license-trusted-shops-es-certificate\"><div class=\"wrap\">\r\n    <h2 id=\"digital-license-trusted-shops-es-certificate\">Nuestro certificado Trusted Shops<\/h2><p class=\"sub\">Consulta el certificado de la tienda indicada a continuaci\u00f3n. Tambi\u00e9n puedes comprobar el estado actual del sello directamente en Trusted Shops.<br>Fecha del certificado: 15 de octubre de 2026.<\/p>\r\n    <div class=\"certificate-frame\"><button class=\"certificate-open\" type=\"button\" data-certificate-open aria-label=\"Ver nuestro certificado\" aria-haspopup=\"dialog\" aria-controls=\"digital-license-trusted-shops-es-dialog\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/trusted-shops-es.png\" alt=\"Certificado Trusted Shops de Digital License O\u00dc \u2014 dl-demo-shop.synapseteam.agency\/es\" width=\"1785\" height=\"2526\" loading=\"lazy\"><\/button><\/div>\r\n    <p class=\"certificate-caption\">Certificado de <strong>dl-demo-shop.synapseteam.agency\/es<\/strong><\/p><p class=\"certificate-note\">Haz clic en el certificado para ampliarlo.<\/p>\r\n    <div class=\"certificate-actions\"><a class=\"btn\" href=\"https:\/\/www.trustedshops.es\/evaluacion\/info_XA59951199B511CD7AA8D8FC3FF871CF8.html\" target=\"_blank\" rel=\"noopener noreferrer\">Verificar el certificado en Trusted Shops <span aria-hidden=\"true\">\u2197<\/span><\/a><a class=\"btn secondary\" href=\"https:\/\/dl-demo-shop.synapseteam.agency\/wp-content\/uploads\/2026\/10\/bd77d96af50d21d62fee31dc95e20d346d75e0ff1.pdf\" download=\"trusted-shops-original-es.pdf\">Descargar el certificado original (PDF) <span aria-hidden=\"true\">\u2193<\/span><\/a><a class=\"text-link\" data-certificate-download href=\"#\" download=\"trusted-shops-es.png\">Descargar la imagen del certificado <span aria-hidden=\"true\">\u2193<\/span><\/a><\/div>\r\n  <\/div><\/section>\r\n\r\n  <section class=\"section\" aria-labelledby=\"digital-license-trusted-shops-es-faq\"><div class=\"wrap faq-layout\"><h2 id=\"digital-license-trusted-shops-es-faq\">Respuestas a tus preguntas<\/h2><details><summary>\u00bfC\u00f3mo puedo verificar el certificado?<\/summary><p>Utiliza el bot\u00f3n \u00abVerificar en Trusted Shops\u00bb. El perfil oficial muestra la tienda y el estado actual de su sello de calidad.<\/p><\/details><details><summary>\u00bfEst\u00e1n cubiertas las compras de software?<\/summary><p>La Protecci\u00f3n al Comprador puede cubrir compras elegibles de contenido digital, incluidos problemas de entrega o descarga, seg\u00fan las condiciones aplicables.<\/p><\/details><details><summary>\u00bfQui\u00e9n puede ayudarme con mi pedido?<\/summary><p>Contacta con nuestro equipo de soporte si necesitas ayuda con la entrega, la instalaci\u00f3n o la activaci\u00f3n. Los casos de Protecci\u00f3n al Comprador se gestionan desde tu cuenta de Trusted Shops.<\/p><\/details><details><summary>\u00bfImporta c\u00f3mo pago?<\/summary><p>La Protecci\u00f3n al Comprador de Trusted Shops es independiente del m\u00e9todo de pago utilizado. La compra debe cumplir las condiciones de la protecci\u00f3n que actives.<\/p><\/details><details><summary>\u00bfLa Protecci\u00f3n al Comprador sustituye al soporte o a la garant\u00eda del producto?<\/summary><p>La protecci\u00f3n contempla p\u00e9rdidas econ\u00f3micas elegibles seg\u00fan sus condiciones. Para recibir ayuda con la instalaci\u00f3n, la compatibilidad o la activaci\u00f3n, contacta con Digital License. Los casos de garant\u00eda del producto son independientes de la Protecci\u00f3n al Comprador.<\/p><\/details><p class=\"support-copy\">Para recibir ayuda con tu compra, contacta con <a href=\"mailto:development+43927@synapseteam.com\">development+43927@synapseteam.com<\/a>.<\/p><\/div><\/section>\r\n\r\n  <dialog id=\"digital-license-trusted-shops-es-dialog\" aria-labelledby=\"digital-license-trusted-shops-es-modal-title\"><div class=\"modal-toolbar\"><strong id=\"digital-license-trusted-shops-es-modal-title\">Certificado de dl-demo-shop.synapseteam.agency\/es<\/strong><button type=\"button\" data-certificate-close>Cerrar certificado \u00d7<\/button><\/div><img data-certificate-full alt=\"Certificado Trusted Shops de Digital License O\u00dc \u2014 dl-demo-shop.synapseteam.agency\/es\" width=\"1785\" height=\"2526\"><\/dialog>\r\n<\/section>\r\n<script>(function(){\r\n  var root=document.getElementById(\"digital-license-trusted-shops-es\");\r\n  if(!root||root.dataset.ready==='true')return;\r\n  root.dataset.ready='true';\r\n  var opener=root.querySelector('[data-certificate-open]');\r\n  var image=opener.querySelector('img');\r\n  var modal=root.querySelector('dialog');\r\n  var download=root.querySelector('[data-certificate-download]');\r\n  download.addEventListener('click',function(){download.href=image.src;});\r\n  opener.addEventListener('click',function(){\r\n    if(typeof modal.showModal==='function'){\r\n      modal.querySelector('[data-certificate-full]').src=image.src;modal.showModal();\r\n    }else{download.click();}\r\n  });\r\n  root.querySelector('[data-certificate-close]').addEventListener('click',function(){modal.close();});\r\n  modal.addEventListener('click',function(event){\r\n    var box=modal.getBoundingClientRect();\r\n    if(event.clientX<box.left||event.clientX>box.right||event.clientY<box.top||event.clientY>box.bottom)modal.close();\r\n  });\r\n})();<\/script>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Certificaci\u00f3n Trusted Shops Compra con confianza Digital License est\u00e1 certificada por Trusted Shops, un servicio europeo independiente que eval\u00faa las tiendas online seg\u00fan criterios de calidad establecidos. La transparencia, la seguridad y la atenci\u00f3n al cliente son la base de nuestro compromiso contigo. \u00bfQu\u00e9 es Trusted Shops? Trusted Shops combina la certificaci\u00f3n independiente de tiendas, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-188239","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.6 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Certificado Trusted Shops y Protecci\u00f3n al Comprador - Digital License<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Certificado Trusted Shops y Protecci\u00f3n al Comprador\" \/>\n<meta property=\"og:description\" content=\"Certificaci\u00f3n Trusted Shops Compra con confianza Digital License est\u00e1 certificada por Trusted Shops, un servicio europeo independiente que eval\u00faa las tiendas online seg\u00fan criterios de calidad establecidos. 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